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Dr. U's Quality Views

Tom Utecht, M.D., is responsible for maintaining high quality of care and patient safety at all Community’s hospitals. Dr. Utecht is an experienced emergency medicine physician and a faculty member for the UCSF Fresno Emergency Medicine Residency Program.

Defining success

Last week I was at the Epic (our new IS majority vendor) demo/kickoff.  The event was notable to me for several reasons.  First, I think that Jamie Franklin (our Chief Project Management Officer) has second career possibilities in stand up comedy.  Second, it was great to hear and see what Epic has allowed other facilities to do and what our future holds.

Finally, I was impressed by Jamie's comments about what the "end game" is.  His goal after 7 years is not to have a "successful implementation of a software product."  Rather the goal is to make caring for our patients safer, more efficient, more timely, more equitable - in other words, meeting well defined clinical, operational, and financial goals.

 It is good sometimes to reflect on our different goals and how we define success in attaining those goals.

Published Tuesday, April 01, 2008 9:54 AM by tutecht

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About tutecht

Tom Utecht, M.D., is responsible for maintaining high quality of care and patient safety at all Community’s hospitals. Dr. Utecht is an experienced emergency medicine physician and a faculty member for the UCSF Fresno Emergency Medicine Residency Program.