Jamie: OK, Mr. Vasquez...I've completed the upgrade to Office 2007, but when I try to use Word or Excel I am still getting the 2003 versions, why?

George: We intentionally left Office 2003 functional on all computers for a short time, as a safety net while everyone gets used to the new look and feel of Office 2007.  Because of that, your existing shortcuts are still pointed to Office 2003.  Visit the Help Desk website’s Office 2007 Upgrade Quick Reference Guide page for instructions on how to edit your existing shortcuts to launch 2007.

Jamie: I can’t figure out how to find some of the common functions that I used in Excel 2003 in the 2007 version, help!

George: Check out the interactive guides from Microsoft on the Help Desk website’s Office 2007 tutorials page.  Note that you will need internet access to use the guides!  You can just click on what you want to do in Excel 2003 and the guide will show you how to do the same thing in 2007.  Guides are available for all the Office applications, not just Excel!  Thanks to our top notch Help Desk for discovering this great feature!

Jamie:  You are a pretty savvy guy!

George: That's because we have a pretty savvy Help Desk...

Jamie: After my upgrade, I am getting prompted to install Instant Search, what should I do?

George: Instant Search should not be installed.  Instead, please check the box to not show the message again and close the window.  If the message persists, please contact the Help Desk.  As part of the installation, this is set to be disabled, but we have noticed a few customers are still getting prompted.

Jamie: Is it true that all computers with Office 2007 will now have Microsoft Publisher?  Will there be a cost?

George: Yes!  It’s true, and there’s no charge to your department.  As part of CMC’s enterprise agreement with Microsoft, CIS is now able to provide Publisher on all computers that already have Office.

Jamie: One last question...

George: sigh.

Jamie: Ever since I upgraded to Office 2007, the Access databases I use don’t seem to work, what’s up?

George: Access 2007 has some stringent...

Jamie: Stringent?

George: Access 2007 has some rigorous...

Jamie: Rigorous?

George: Access 2007 has some rigid security features that we can’t suppress and, as a result, macros and other database functions are disabled when you open the database. 

Jamie: What's your advice on this one Mr. Savvy....

George: Look for a “security warning” bar near the top of database window and click on the Options button and then Enable.  The database will work fine for the rest of that session.  At this time we have not found a way to get around these security features, and it will happen each time you open a database.

Jamie: Database?

George: ....have you ever considered calling the Help Desk?

Jamie: Now, more than ever.

George: Sigh.