I didn't expect a vacation in Monterey -- yelping seals, cavorting otters, lots of good seafood -- would provide a heaping helping of health incidents.

Mold in pricey hotel room showers (OK, it's damp on the coast but ...). Waiter in top-rated restaurant accidentally dangles his tie --- first in the crab, next in the chocolate cake.

But cleanliness, too, can stink. On opening the door to a trendy Pacific Grove eatery -- gag! A deluge of Pine-Sol. And eyeballing the pastries in a Carmel bakery -- another door-opening scent-soaking aroma of the same disinfectant. (My bad: I guess Pine-Sol is trendy!)

I expect my nurse to wear gloves when doing a blood draw, and for hospital bed sheets to be crispy clean. The best hospitals know you can never be clean enough or professional enough. But they set high standards -- like Target 100 at Community Medical Centers, with the goal of attaining 100% satisfaction rates  -- measurable -- from patients, staff and physicians.

Customer service apparently needs to make its way to the wealthy Central Coast.